Our Security Pillars
Product Security
Every aspect of our platform is built with security in mind. From encrypted data storage to secure API access, we implement multiple layers of protection to guard your evaluation data.
Infrastructure Security
We partner with DigitalOcean to provide secure, reliable cloud infrastructure. This includes network-based firewalls, encrypted storage, and DDoS protection to ensure your data is always protected.
Data Privacy
We take data privacy seriously. All customer data is encrypted at rest and in transit. Our platform is designed to comply with global data protection regulations including GDPR.
Compliance
We maintain compliance with industry standards and regulations. Our cloud infrastructure provider, DigitalOcean, maintains SOC 2 Type II, SOC 3 Type II, and CSA STAR Level 1 certifications.
Deployment Options
Whether you choose our secure cloud solution or our on-premises deployment with local LLM integration, we maintain the highest security standards to protect your data and infrastructure.
Ongoing Monitoring
We continuously monitor our systems for potential security threats and vulnerabilities. Our team proactively addresses security concerns and regularly updates our infrastructure and applications.
Secure Cloud Infrastructure
Qualiteam.ai is hosted on DigitalOcean's secure cloud infrastructure, providing enterprise-grade security protections:
Network Security
- •Cloud Firewalls block all traffic that isn't expressly permitted
- •DDoS protection at the network edge
- •Virtual Private Cloud (VPC) for resource isolation
Data Protection
- •Encryption of data at rest and in transit
- •Automated backups stored in secure off-site locations
- •Secure SSL/TLS connections for all services
Certifications
SOC 2 & SOC 3
DigitalOcean is AICPA SOC 2 Type II and SOC 3 Type II certified, demonstrating a commitment to secure information controls.
CSA STAR Level 1
Cloud Security Alliance certification addressing fundamental security principles across 16 domains.
GDPR Compliance
Infrastructure designed to support GDPR compliance requirements with transparent security and privacy controls.
On-Premises Security
For organizations with stringent data sovereignty requirements, our on-premises deployment provides advanced security features:
Complete Data Control
Keep all your sensitive data within your own infrastructure, ensuring complete control over data storage, processing, and access.
- •Data never leaves your environment
- •Integrate with your existing security tools
Local LLM Integration
Our on-premises solution includes local Large Language Models specifically tested and optimized for customer service evaluation.
- •Runs entirely on your infrastructure
- •No need to send data to external APIs
Product Security Features
User Authentication & Access
- •Secure password policies with modern hashing algorithms
- •Role-based access control for permissions management
- •Session timeout and automatic logoff
Data Security
- •End-to-end encryption for sensitive customer data
- •Automated data backup and recovery procedures
- •Data minimization and retention policies
- •Configurable PII redaction for names, emails, phones, IP addresses, payment data, etc. before storage and evaluation
Application Security
- •Regular security assessments and penetration testing
- •Secure development lifecycle with code review
- •Automated vulnerability scanning
- •Protection against common web vulnerabilities (OWASP Top 10)
Security Monitoring
- •24/7 infrastructure and application monitoring
- •Automated threat detection and alerting
- •Comprehensive logging
- •Regular security review and incident response planning
Privacy & Compliance
Data Privacy Commitment
At Qualiteam.ai, we're committed to protecting the privacy of your data:
- •Transparent data processing practices
- •GDPR-compliant data handling
- •Data processing agreements available
- •Privacy by design and default
- •Per-project controls for PII redaction