Qualiteam.ai + Intercom

Qualiteam.ai + Intercom Integration

Connect Intercom to Qualiteam.ai to review 100% of your conversations and turn them into clear quality insights and coaching actions — without relying on manual sampling.

All results and reports are available in the Qualiteam dashboard (not inside Intercom).

What Qualiteam.ai imports from Intercom

For communication quality evaluation, Qualiteam.ai imports:

• Conversations — including the full message content

• Conversation metadata — such as IDs, timestamps, participants, and other related attributes

• Users & companies — basic information linked to each conversation

What we don’t do: Qualiteam.ai is read-only. We don’t send messages to Intercom, edit conversations, or make changes in your workspace.

Getting started

1. Sign up to Qualiteam.ai

2. Create your Account

3. Create your first project - Standard Support QA

4. Click Create Project & Run First evaluation

5. In Integration Settings, choose Intercom

6. Click Connect Intercom

7. You’ll be redirected to Intercom — click Authorise to grant access

8. Return to Qualiteam.ai and confirm the status shows Connected

Initial sync: after connecting, Qualiteam will begin importing your Intercom data. The first import may take a few minutes (or longer for large workspaces). You can continue using Qualiteam while the sync runs.